FAQ
1. How can I track my order?
You can track your order by clicking on the tracking link sent to your email after purchase. Alternatively, log in to your account and check the “Order History” section for real-time updates.
2. How long will it take for my order to arrive?
Delivery times depend on your location and the shipping method you choose. Standard delivery usually takes 5–7 business days, while expedited delivery takes 2–3 business days. You can check the estimated delivery time during checkout.
3. What payment methods do you accept?We accept various payment methods, including credit/debit cards (Visa, MasterCard), PayPal, Apple Pay, and bank transfers. All transactions are secure and processed through trusted payment gateways.
4. Can I change or cancel my order after placing it?
If your order has not yet been processed, you can contact our support team to make changes or cancel it. However, once the order is shipped, it cannot be modified. Please reach out to us as soon as possible if you need assistance.
5. What should I do if I receive a damaged item?
We’re sorry to hear that! Please contact our customer support team within 48 hours of receiving your order. Provide photos of the damaged item and the packaging, and we’ll assist you with a replacement or refund.
6. How do I know if an item is in stock?
The availability of each item is displayed on the product page. If the item is out of stock, you will see a notification indicating when it will be restocked. You can also sign up for alerts to be notified when the product becomes available.
7. Are there any discounts or promotions available?
Answer: We regularly run promotions and offer discounts on selected products. You can find current deals on our website’s “Promotions” or “Sale” section. Additionally, subscribe to our newsletter to receive exclusive offers and updates.
8. What should I do if I forgot my account password?
Answer: If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password. Make sure to check your spam folder if you don’t receive the email.
9. How do I know if a product comes in different colors or sizes?
On each product page, you’ll find options to select different colors, sizes, or variations if they are available. If a product comes in multiple options, they will be displayed as clickable choices (e.g., color swatches or size dropdowns). If you don’t see any variations listed, it means the product is only available in the displayed option. For further clarification, feel free to contact our support team.
10. Can I leave a review for a product I purchased?
Yes, we encourage customers to share their feedback! Once your order is delivered and you’ve had a chance to use the product, you can leave a review on the product page. Simply scroll down to the "Reviews" section, click "Write a Review," and share your thoughts. Your feedback helps other shoppers make informed decisions and helps us improve our offerings.